Our creations are special to us and we want them to be special to you. If you’re not satisfied, we’ll do everything we can to make you happy again. Don’t panic - returns are simple and painless:
- Refunds are available within 30 days of purchase.
- Credited to original credit card / Paypal used for payment, within 7 days of receiving return.
- Naturally, sale items and overly-used products are non-refundable. We hope that’s alright with you. But if you’ve good reason to return something overly-used just let us know.
You don’t have to, but:
- try to keep the postage box and protective wrapping (i.e. for glass) that the order came in so you can use it for returns. It’s cost- and eco-efficient.
- please kindly email us your desire for a refund before returning item, telling us your reasons. It’ll mean a lot to us in helping us better our work.
- you can request for us to email you a Return Label (although we’d prefer to save you paper).
Send it the return to:
31 Riddlesdown Avenue
Finally, relax and wait for your refund. If you were at least happy with our service, kindly leave us a nice review.